- Books service straight into your live bay calendar
- Answers “is my car ready?” from the live job status
- Transfers to the right person, with a summary of the call
- Texts a booking link after a missed or dropped call
- Speaks your customers’ languages
- Saves a summary of every call to the customer’s record
MotoSpyn AI Employee: AI staff for dealerships
The AI employee for automotive that never sleeps.
MotoSpyn AI Employee is a team of AI staff for car dealerships and service centres. They answer calls, chats and WhatsApp messages around the clock, book work into your live workshop calendar and keep customers informed. Every answer comes from your own information, every source is shown, and anything that commits your business waits for a person.
Waiting for sign-off
Booking proposed
Confidence 92%, above your 85% bar
Answers from your information
Price lists, policies, documents, your website and how your team has answered before. It can’t cite something it never read, and every figure is checked against its source.
A person signs off what matters
Bookings, refunds, discounts and changes to a job wait for your team. You decide when routine answers are trusted to send on their own.
Always introduces itself as AI
You choose its name and greeting. It always appears as an AI assistant and never pretends to be a person.
The AI team
Five roles. Hire one or all.
Each one works your hours, follows your rules and hands over to a person whenever a customer needs one.
02
AI Service Advisor
Handles website and WhatsApp enquiries like your best advisor.
Website chatWhatsApp
Full profile - Answers questions on services, prices, hours and policies, with sources
- Asks your qualifying questions, in your words and your order
- Offers live slots and books inside the chat
- Takes photos of warning lights or damage and passes them to a person
- Checks who the customer is by email code before discussing their vehicle
- Says honestly when you’re closed, and when you’ll be back
03
AI Service Coordinator
Keeps every customer in the picture while their vehicle is with you.
WhatsAppSMSEmailPhone
Full profile - Sends an update at each stage of the visit
- Chases estimates the customer hasn’t approved yet
- Explains each line of an estimate in plain words
- Tells the customer when a part is delayed, and what it means for collection
- Lets them know when the car is ready and the bill is waiting
- Handles the “where’s my car?” calls your advisors used to take
04
AI Delivery Coordinator
Keeps new-vehicle handovers on the date you promised.
WhatsAppEmailPhone
Full profile - Chases body builders and accessory fitters for their dates
- Flags a late job before the customer notices
- Drafts the customer update, with the reason, whenever a date moves
- Offers handover slots as soon as sales accepts the vehicle
05
AI Follow-up Specialist
Brings customers back, without ever spamming them.
EmailWhatsAppSMS
Full profile - Follows up enquiries that went quiet, using emails you approved
- Reminds customers when their next service is due
- Runs recall and campaign outreach
- Asks for feedback after every visit
- Wins back customers who haven’t returned
- Checks consent and your do-not-contact list every time
Human sign-off
It asks before it acts.
Every draft shows its sources and its confidence. Plain answers above your bar can send on their own. Anything that books, refunds or discounts always waits for one click.
Waiting for youWebsite chat, 21:47
How much is the 40,000 km service for my hatchback? Can I drop it in on Saturday morning?
Drafted by AI Service Advisor
The 40,000 km service for your model is 289.00, including parts and labour. On Saturday we have a bay free at 08:30 or 10:00. Shall I book one of those for you?
Source: service price listSource: Saturday bay calendar289.00 found in price list
Approve and sendEditReject
Confidence92%
Your bar85%
Sources read2 of 2
ProposesBooking
Plain answers above your bar can send on their own. Anything that books, refunds or discounts always waits for one click.
Six things it will never do
- Send a reply on its own that cites nothing it read.
- Refund, discount or change a booking without a person’s click.
- Look up a customer’s vehicle or history before they prove who they are.
- Pretend to be a person.
- Write its own sales emails. Follow-ups use only the templates you approved.
- Contact anyone who unsubscribed or is on your do-not-contact list.
Managed like a new hire
Not a black box. A new hire on probation.
You wouldn’t let a new advisor quote prices on day one without checking their work. MotoSpyn AI Employee earns trust the same way, and you stay in charge of how much it gets.
- 01
Write the job description
A playbook that sets out who you serve, what you offer, the claims and offers it may use, what rules a prospect out, and the tone it speaks in. Only an owner can change it, and every version is kept.
- 02
Train it on your business
It learns from your price lists, policies, documents, website and the way your team has answered before. What you write outranks your website, and old staff replies count least.
- 03
Start on probation
Begin with every reply reviewed. When you’re ready, let confident answers send on their own. You set the confidence bar, and it can never go below 80%.
- 04
Keep the sign-off
Refunds, discounts, booking changes and anything else that commits the business always wait for one click. So does any reply that relied on a photo.
- 05
Coach it on the job
Reword a reply and keep it as a standard answer. When your team answers something it couldn’t, it drafts a new answer for you to approve, with personal details removed first.
- 06
Review its performance
See replies written, how many went out unreviewed, how often your team reworded one and how long decisions took. If a reply waits too long, your team is reminded.
Enquiry recovery
Every enquiry followed up. None chased twice.
Most lost business isn’t lost to a competitor. It’s the enquiry nobody followed up. MotoSpyn notices when a warm prospect goes quiet, brings them back, and hands them to the right person on your team.
Needs attention4Recovery active12Came back7Booked23Lost5
| Prospect | Interested in | Status | Recovery | Next action |
|---|---|---|---|---|
| A. MensahEmail proven | Brake service and inspection | Came back | Returned to the chat after email 1 | Take over |
| J. OkaforTyped, not proven | Fleet servicing, 14 vans | Came back | Opened the booking page after email 2 | Assign to fleet sales |
| R. SilvaEmail typed | Accessory fitment on a new SUV | Not delivered | Email 1 bounced | Check the address |
- Goes quietA qualified prospect stops replying, or leaves at the booking step.
- Your email goes outThe follow-up you approved, from your domain, with live slots and a link back to the chat.
- Checked firstIf they’ve booked, come back, unsubscribed or been taken over, nothing is sent.
- Back in your pipelineThey return to the chat or book, and the right salesperson takes over.
Qualifies with your questions
The AI asks your questions in your words. Your rules decide who is ruled out, and every lead keeps the rules it was judged under.
Routes to the right salesperson
A hand-picked owner first, then the existing owner, then a fair share among salespeople who are available and cover the territory and language. Each decision says why.
Books without the back-and-forth
Services, staff hours, buffers, daily caps and closed days, with a booking page and booking inside the chat. Double bookings are refused.
One profile for every customer
Chats, calls, bookings, visits, opportunities, notes and consent in one record. Duplicates are found for you and merged by a person.
Proves what it earned back
A recovery report shows who went quiet, emails sent, who came back, bookings recovered and their value.
Sends only what you approved
Recovery emails use your approved templates, from your own domain, and stop the moment a person takes over.
Trust and control
Built to be trusted with your customers.
These protections are part of the product, not settings you have to remember.
Customers prove who they are
Before the AI can see a customer’s vehicle, bookings or history, they enter a code sent to their own email. A proven device is remembered for 30 days.
Your data stays yours
Each business’s data is separated by the database itself. One dealership’s information can never appear in another’s answer.
Erase a person on request
Search by email or phone, review every match and erase it in one step that either completes fully or changes nothing.
Files on your own storage
Photos and documents customers send are kept in your own cloud storage, and checked before anyone sees them.
Pictures are data, not instructions
Text inside a customer’s photo is never treated as an instruction, and any reply that relied on a photo waits for a person.
A record of who approved what
Every reply keeps what it cited and who approved, reworded or rejected it.
Consent on every message
Consent is recorded with the exact words the customer saw, and your do-not-contact list is checked before anything goes out.
Nothing fails quietly
Every message is recorded before work starts. If the AI can’t answer, the conversation goes to a person instead of disappearing.
Roles and permissions
Owners, advisors and salespeople see only what their role allows. Only an owner can change what the AI is allowed to do.
Usage you control
Monthly allowances are enforced where they’re spent. If one runs out, every message still reaches your team.
Honest after hours
Outside opening hours the chat says when you’re back, still takes contact details, and never promises a reply nobody is there to give.
Email from your own domain
Follow-up emails go out from your own verified domain, so customers see your name and not ours.
Book a demo
Hire your first AI employee.
Start with one role, under full review, and let it earn your trust. We’ll set it up on your own price lists and policies.