General
What is MotoSpyn?
MotoSpyn is an aftersales and delivery platform for dealerships and service centres. It has three products: AI Employee, a team of AI staff for calls, chat and follow-up; Workshop, which runs every service visit from booking to gate pass; and Delivery, which tracks new vehicles from arrival to handover.
Do I need all three products?
No. Each product works on its own. Start with the one that solves your biggest problem, and when you add the next it joins the same customer and vehicle record.
Does MotoSpyn replace my DMS?
No. If your DMS already runs your repair orders and invoicing, start with AI Employee and Delivery, which run alongside it. MotoSpyn Workshop is a complete workshop system for businesses that want to run the service lane in MotoSpyn.
Who is MotoSpyn for?
Franchised dealerships, independent service centres, dealer groups and fleet operators. Each has its own page under Solutions.
AI Employee
Will customers know they’re talking to an AI?
Yes. Every AI employee introduces itself as an AI assistant. You choose its name and greeting, but it never pretends to be a person.
Where do its answers come from?
From your own information: what you write, your price lists and policies, uploaded documents, your website and how your team has answered before. What you write takes priority. Every answer shows its sources.
What happens when the AI doesn’t know the answer?
It hands the conversation to a person. The question goes on a to-do list, and once your team answers it, the AI drafts a standard answer for you to approve.
Can the AI give discounts or refunds?
Not on its own. Refunds, discounts, booking changes and anything else that commits your business always wait for one click from your team.
Can we check everything it says?
Yes. Start with every reply reviewed. When you’re ready, let confident answers send on their own. You set the confidence bar, and it can never go below 80%.
Workshop
How do customers approve estimates?
They get a link by WhatsApp or email and approve each line on their phone, ask for changes or decline. If the estimate changes after it was shared, they confirm again.
Do technicians need a computer?
No. MotoSpyn Workshop runs on the web, Android and iOS, so the gate guard, inspectors and technicians work from a phone.
What does the gate scan capture?
The number plate, driver’s licence, fuel gauge and odometer, with the VIN read automatically. Check-in takes seconds and the evidence stays on file.
Can we limit what each person sees?
Yes. There are ten ready-made roles and permissions across 18 areas. You can also limit people to service, major repairs, PDI or warranty work.
Delivery
Can we track body builders and fitters?
Yes. Body building and accessory fitment are optional stages on each vehicle, each with its own vendor and ETA.
Who can mark a vehicle as ready?
Only sales. When every job is done, the vehicle goes to sales for acceptance. Sales accepts it, or rejects it with a reason that sends it back for rework.
Can someone change a delivery date quietly?
No. Every ETA change needs a remark, and the full history stays on the vehicle.
Getting started
How do we get started?
Book a demo. We’ll walk through a day in your workshop using your own services and prices, and you choose where to start.
Can we bring our existing customer list?
Yes. Customer lists can be imported by CSV, and possible duplicates are found for you and merged by a person.
Is our data kept separate from other businesses?
Yes. Each business’s data is separated by the database itself. See Trust and security for more.
See it run your busiest day.
Bring your price list and your busiest day. We’ll show you your calls answered, your estimates approved and your deliveries on time.