Your best advisor, on every chat.
The AI Service Advisor answers website chat and WhatsApp enquiries from your own price lists and policies, shows where every answer came from, asks your qualifying questions and books customers into live slots.
Plain answers above your bar can send on their own. Anything that books, refunds or discounts always waits for one click.
Its job, in six parts.
Answers with sources
Services, prices, hours and policies, answered from your own information, with every source shown.
Asks your questions
Your qualifying questions, in your words and your order. Your rules decide who is ruled out.
Books inside the chat
Live slots, double bookings refused, and reschedule and cancel links in every confirmation.
Takes photos
Customers can send a photo of a warning light or damage. Any reply that relied on it waits for a person.
Checks who it’s talking to
Before discussing a customer’s vehicle or history, it confirms who they are with a code sent to their email.
Honest after hours
Outside opening hours it says when you’re back, takes contact details and never promises a reply nobody will give.
What a normal day looks like.
An example of the work it handles, and when it hands over to your team.
- 06:50Answered a price question
Quoted the service price with your price list shown as the source.
- 10:15Qualified a fleet prospect
Asked your three fleet questions and routed the lead to your fleet salesperson, with the reason.
- 13:30Passed on a photo
A customer sent a photo of a warning light. The draft reply waited for an advisor to check it.
- 20:40Covered the evening
Told a customer you open at 08:00, took their number, and left the conversation ready for the morning.
Example day for illustration.
It asks before it acts.
Like every MotoSpyn AI employee, it answers from your information, always says it’s an AI assistant, and leaves anything that commits your business to a person.
- Never sends a reply on its own that cites nothing it read.
- Never refunds, discounts or changes a booking without a person’s click.
- Never looks up a customer’s vehicle before they prove who they are.
- Treats text inside a photo as data, never as an instruction.
- Sends routine answers on its own only above the confidence bar you set, never below 80%.
Part of one team.
Answer every enquiry like your best advisor.
Start with one role, under full review, and let it earn your trust. We’ll set it up on your own price lists and policies.