How it works

Answer. Approve. Deliver. Return.

Every customer goes through the same four steps. At each one, MotoSpyn does the work, a person signs off what matters, and both go on one customer and vehicle record.

Book a demo The four steps

The rule at every step

Work, sign-off, record.

MotoSpyn handles it

The work gets done

Answering, booking, scanning, scheduling, chasing and updating. The repetitive work that eats your team’s day.

A person signs it off

People decide

Inspections, approvals, quality checks, discounts, refunds and new dates. Anything that commits the business waits for a person.

Everything on record

Nothing is lost

Who did what, when, and why. Every sign-off, every price change and every date change stays on the record.

The four steps

Step by step.

MotoSpyn handles itA person signs it off

Step 01

Answer

Every call, chat and message answered, any hour, and booked into a real bay.

AI Receptionist AI Service Advisor

MotoSpyn handles

Answers calls, website chat and WhatsApp from your price lists and policies
Offers live slots from your bay calendar
Checks who the customer is before discussing their vehicle
Qualifies new prospects with your questions and routes them

A person signs off

Bookings, refunds and discounts the AI proposes
Replies below the confidence bar you set
Anything that relied on a customer’s photo

On record

Every reply and its sources
Who approved, reworded or rejected it
Every call summary

Step 02

Approve

Nothing starts until the customer has approved it, line by line.

Workshop AI Service Coordinator

MotoSpyn handles

Scans plate, licence, fuel and odometer at the gate
Loads parts for the model onto the job card
Shares the estimate by WhatsApp or email
Chases estimates that haven’t been approved

A person signs off

The inspector signs the inspection
The customer approves each line, or asks for changes
The customer confirms again if the estimate changes

On record

Gate photos and scans
Every price change, with who and why
Every approval and reconfirmation

Step 03

Deliver

The vehicle leaves on time, checked and paid, or the customer knows why.

Workshop Delivery AI Delivery Coordinator

MotoSpyn handles

Allocates bays and technicians, and logs time per job
Flags jobs and vendor stages running late
Tracks body builders and accessory fitters
Keeps the customer updated at every stage

A person signs off

The foreman signs off the work
QC passes the final inspection
Sales accepts new vehicles before they’re called ready
The gate checks the pass before release

On record

Every stage change with time and person
Every date change with its reason
Every sign-off

Step 04

Return

Customers come back because someone followed up.

AI Follow-up Specialist

MotoSpyn handles

Asks for feedback after every visit
Sends service-due reminders
Recovers enquiries that went quiet
Runs recalls and campaigns

A person signs off

Only templates you approved are sent
A salesperson takes over the moment a prospect returns

On record

Consent with the exact words shown
Unsubscribes and do-not-contact
Every email delivered, and what it recovered

Two journeys

From first call to handover.

Two journeys run through every dealership. MotoSpyn connects every step of both.

MotoSpyn handles itA person signs it off

A service visit

Call or chatAI Receptionist
Answered on the first ring or message, any hour, and booked into a free bay.
ReminderAI Follow-up
Confirmation and a reminder before the visit, with a link to move it.
Gate entryGate security
Plate, licence, fuel gauge and odometer scanned with a phone camera.
InspectionInspector signs
Checklist, photos and findings, signed with a pass, conditional or fail.
EstimateService advisor
Labour and parts lines, shared to the customer by WhatsApp or email.
ApprovalCustomer approves
Approved, questioned or declined line by line, on their own phone.
Parts and workshopParts and foreman
Parts dispatched, bay and technicians allocated, time logged per job.
Quality checkForeman and QC
Foreman sign-off, then a final inspection with a rework loop.
Wash and billingWashbay and finance
Washed, invoiced and paid. A gate pass is issued on payment.
Gate releaseGate checks the pass
The vehicle leaves only against a valid gate pass.
After the visitAI Follow-up
Feedback request, then a reminder when the next service is due.

A new vehicle

ExpectedSales
The vehicle is on its way, with an arrival ETA on record.
ReceivedSales
Arrival logged. Late arrivals are flagged automatically.
Body buildingVendor
Optional. The body builder’s ETA is tracked and chased.
AccessoriesVendor
Optional. Fitment tracked with its own vendor and ETA.
PDI and paintTechnicians complete
Checklists that can’t be closed while any item is open.
Sales acceptanceSales accepts
The workshop can’t sign off its own work. Sales accepts, or rejects with a reason.
ReadyAI Delivery Coordinator
Handover slots offered to the customer.
DeliveredSales
Keys handed over, on the date you promised.

One record

Front of house and back of house, one record.

Your AI staff answer from the same job status your workshop sees. What a customer hears on the phone at 9 pm matches what is actually happening in the bay.

Front of house

AI Employee

Phone, website chat, WhatsApp, SMS and email. Answers, books, updates and follows up.

Shared

Customer and vehicle record

Every call, chat, booking, inspection, estimate, approval, job, ETA, invoice and gate pass, with who did what and when.

Back of house

Workshop and Delivery

Service, repairs and warranty work, and new vehicles from arrival to handover.

Book a demo

See it run your busiest day.

Bring your price list and your busiest day. We’ll show you your calls answered, your estimates approved and your deliveries on time.

Book a demo