Every customer kept in the picture.
While a vehicle is in your workshop, the AI Service Coordinator keeps its owner up to date at every stage, chases estimates that haven’t been approved, and takes the “where’s my car?” calls your advisors used to answer.
Its job, in six parts.
Updates at every stage
Checked in, inspected, estimate ready, in the bay, quality checked, ready. The customer hears at each step.
Chases unapproved estimates
If an estimate sits unopened or unapproved, it follows up, so bays don’t sit idle waiting.
Explains the estimate
Explains each line in plain words, so customers approve what they understand.
Warns about delays
Tells the customer when a part is delayed, and what that means for collection.
Says when it’s ready
Lets them know the car is ready and the bill is waiting. The gate pass follows payment.
Takes the status calls
Handles “where’s my car?” so your advisors can stay with the customers in front of them.
What a normal day looks like.
An example of the work it handles, and when it hands over to your team.
- 08:10Confirmed the check-in
Told the customer their car was in bay 4, with inspection by 10:00.
- 10:20Sent the estimate
Shared the approval link the moment the advisor finished the job card.
- 12:00Chased the approval
The estimate hadn’t been opened, so it sent a reminder.
- 12:36Explained a line
Told the customer what a wheel alignment is for, and why it was on the estimate.
- 17:00Called it ready
Sent the ready message. The bill was waiting and the gate pass followed payment.
Example day for illustration.
It asks before it acts.
Like every MotoSpyn AI employee, it answers from your information, always says it’s an AI assistant, and leaves anything that commits your business to a person.
- Only reports what the live job status says.
- Never changes an estimate. Only your advisors can.
- Never promises a new date or a discount without your team’s sign-off.
- Always says it’s an AI assistant.
- Checks consent before every message it sends.
Part of one team.
Stop answering “where’s my car?”
Start with one role, under full review, and let it earn your trust. We’ll set it up on your own price lists and policies.